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Matrix is the ultimate destination for all of your hair questions.
Are you interested in a career with Matrix? You can view our job openings and apply directly on-line by visiting the People & Careers page on the L'Oreal USA website. Click here to get started.
For opportunities with Logics click here.
Do you have questions about MATRIX C.R.A.F.T. REWARDS? Click here to ask our MATRIX C.R.A.F.T. REWARDS Customer Service a question.
Click here to send an email to the Matrix.com web team.
If you have an international inquiry, click here to send an email to the Matrix Global team.
For technical questions please call us at 1-888-777-6396, Monday-Friday 9:00am to 7:00pm EST and Saturday 9:00am-4:00pm EST or click here to email the consumer affairs group.
If you are a salon professional and have questions, please call 1-800-6Matrix.
We appreciate any diversion reports, or any questions you have on this matter. For diversion questions please call our Anti-Diversion Hotline at (800) 503-3997 or email us at NoDivert@aol.com. Don’t know what Diversion is? Please read this important message and what you should know before you purchase professional products outside of salons.
If you purchase a Matrix product in a salon and are not satisfied with the results, please read our Quality Guarantee Policy and learn how you can get a refund within 4 weeks of your purchase. Please note only products purchased outside of salons are considered diverted and are not guaranteed by our policy.
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